Basic Faq
Peterborough Print has over 15 years of experience in personal printing and design. However, we officially opened our retail store and made our printing services available to the public in late 2022. Since then, we’ve been proudly serving our customers with high-quality printing solutions and exceptional service.
We are located at 57 Parkhill Rd. west in the heart of Peterborough, Ontario Canada!
Due to the impact of COVID-19, our store location is currently not open for walk-in visits. However, we continue to use the location for manufacturing and local order pickups. Please note that all orders, including local ones, must be placed online through our website.
At Peterborough Print, we provide a wide variety of printing services to meet your needs. Our services include printing business cards, flyers, brochures, postcards, banners, signs, stickers, and much more. We are committed to delivering high-quality prints for both personal and business purposes.
Yes, at Peterborough Print, we offer full customization for your print orders. You can tailor your order by selecting the size, paper type, color, and quantity to meet your specific needs. We work with you to ensure that your prints are exactly what you’re looking for.
Yes, at Peterborough Print, we offer rush printing orders for an additional fee. If you need your prints completed quickly, please contact us for more information about our rush order options and pricing.
Yes, Peterborough Print offers local delivery within Peterborough, Ontario for a small delivery fee. We ensure your printing orders are conveniently delivered right to your door.
You can easily place your order online through our website. Alternatively, you can contact our storefront, email us, or call to speak with one of our customer service representatives for assistance with your order.
Yes, Peterborough Print offers white-label and dropshipping services. Contact us today for more information about how our services can meet your needs.
Order & Payment Faq
Yes, you can place your order over the phone though online and email is faster. Simply call us at 683-882-0044, and our team will assist you with your printing needs.
Yes, you can place your order via email. Simply reach out to our team, and we’ll assist you with your printing needs. Please contact us through the provided form on our website.
Yes, you can place your order through Facebook Messenger. Simply contact us on Messenger, and our team will assist you with your printing order and any questions you may have.
Yes, you can discuss your order with us through WhatsApp. Simply contact us on WhatsApp, and our team will assist you with your printing needs.
Peterborough Print accepts a variety of payment methods for your convenience. We accept all major credit cards, e-transfer, PayPal, Affirm, Afterpay, and Klarna. Choose the payment option that works best for you when placing your order.
At Peterborough Print, we typically do not have a minimum order quantity for most of our products. Whether you need a single item or a larger order, we can accommodate your printing needs.
Yes, we offer bulk discounts on most of our products. If you don’t see the discount option on the product page, feel free to contact us, and we’ll be happy to assist you with bulk pricing.
At Peterborough Print, we begin processing your order the same day your payment is completed. The processing time depends on your payment method:
Credit Card: We start your order as soon as your payment is received, typically immediately.
Email Money Transfer: We begin your order once the payment is processed, usually within one to two hours.
PayPal: We start your order once your payment has been processed, which can take 3 to 5 business days.
Affirm or Afterpay: We begin your order as soon as we receive your payment, typically immediately.
The turnaround time for your order depends on the type and quantity of products you request. Typically, most orders are ready within 5-7 business days + Additional Time For Shipping. For more specific timelines, feel free to contact us with details about your order.
If your order status says “On Hold,” it means that your payment hasn’t been completed yet. This can sometimes take an hour or so to process, depending on the payment gateway you used.
If you’re paying by Email Money Transfer, please ensure that you send the transfer to the details provided on your confirmation page or email. Please note that Email Money Transfers may take a few hours to be accepted, depending on the time of day.
You can make changes to your order only if we have not yet started printing or ordered materials for your order. Once the printing process begins or supplies are ordered, changes may no longer be possible.
Yes, we offer sample prints before you place a full order. Please note that there may be a small fee for samples of bulk products. Contact us for more details about sample availability and pricing.
Shipping Faq
Shipping costs are automatically calculated based on the Canada Post rates. The cost is determined by the weight, size, and delivery location of your order.
Whether you receive a tracking number depends on the shipping method you choose at checkout. We recommend selecting a shipping option that includes tracking for added safety and insurance.
Yes, you can pick up your order from our location during a scheduled pick-up time. Please note that we are not a walk-in store. Alternatively, we offer delivery services for an additional fee, allowing you to have your order delivered directly to you.
Yes, we offer delivery services in Peterborough, Ontario for a delivery fee. We can deliver your printed items directly to your location, ensuring convenience and timely service.
Image & Design Faq
You can use .png, .jpeg, .jpg, or .psd image formats for your design. However, .png, .psd, or transparent images work best for the best results.
Please note that images with a background (non-transparent) may be cropped differently than expected. To ensure your design looks just right, we will always send you a proof of your finished product before printing, so you can confirm you’re happy with the final result.
No problem! We offer free design with most of our products. If you already have a design, you can send it to us when you’re ready. Alternatively, if you need a custom design, you can use our design services available on our services page.
Yes, we can create a custom design or logo for you! Visit our services page to learn more about how our design team can help bring your vision to life.
If you’re ordering a single item for personal use, we can print it for you. However, we cannot print mass quantities of items that include copyrighted material. For larger orders, we recommend using original designs or obtaining proper licensing for any copyrighted images.
Custom Product Faq
Yes, we can often print on items you’ve already purchased or own, depending on the type of material. For more details and to check if your item is suitable, feel free to contact us for more information.